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Back to Case Studies
West Bountiful Police Department • West Bountiful, Utah

An interstate turns a small city’s report queue into a bigger one

West Bountiful has 5,917 residents, but I-15 runs along its east side with two exits. I learned that freeway and commercial traffic add calls a small department still has to write up, so faster drafts go straight back to patrol.

West Bountiful Police Department
5,917Service population

What I found when we looked closer

West Bountiful was founded in 1848 and today has 5,917 residents on 3.2 square miles of southeastern Davis County. It borders Centerville, Bountiful, Woods Cross, and the Legacy Nature Preserve, and I-15 runs through the east side of the city with two exits.

Freeway and commercial traffic bring more calls than a city this size would produce on its own, and a small department writes every report.

Following one report through the building

The first thing we do with a new department is trace where a report goes after the officer hits submit. Here, it passes through 3 hands:

  1. 1Officer
  2. 2Sergeant
  3. 3Davis County attorney

Every one of those readers needs the same facts from the first draft. That is what shaped what we built.

What we built for them

Report

Drafts from footage keep a small department’s reports from stacking up.

What we're watching

These are the signals that will tell us whether it's working here:

  • Same-shift report completion
  • Hours per week returned to patrol

Figures on this page come from the department's own published materials. We only publish Code Four results after the department reviews them.

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