What I found when we looked closer
Pleasant Grove, known as Utah's City of Trees, grew from 33,509 residents in 2010 to 39,604 in 2025. It is part of the Provo-Orem metro and stretches from dense neighborhoods up to the Mount Timpanogos bench and the Battle Creek Canyon trailhead.
So one department covers family neighborhoods, a commuter corridor, and trail and canyon calls. Each ends with a report, and time spent writing is time away from patrol.
Following one report through the building
The first thing we do with a new department is trace where a report goes after the officer hits submit. Here, it passes through 4 hands:
- 1Patrol officer
- 2Sergeant
- 3Investigations
- 4Utah County attorney
Every one of those readers needs the same facts from the first draft. That is what shaped what we built.
What we built for them
What we're watching
These are the signals that will tell us whether it's working here:
- Time from call close to an approved report
- Supervisor returns per report
- Detective time to find key statements
Figures on this page come from the department's own published materials. We only publish Code Four results after the department reviews them.
