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Back to Case Studies
Walla Walla Police Department • Walla Walla, Washington

Near a state line, a city report is often half of a shared case

Walla Walla is the county seat, shares an urban area of about 45,500 with College Place, and sits six miles from Oregon. I realized many of its cases are shared with another agency, so a report has to be easy for someone outside the department to read and verify.

Walla Walla Police Department
34,060Service population

What I found when we looked closer

Walla Walla is the county seat and one of the largest cities in southeastern Washington. With College Place and unincorporated Walla Walla East, the urban area is about 45,500 people, and the Oregon border is about six miles south. The city's wine and college economy also brings a steady flow of visitors.

In an area this connected, a city report often becomes part of a case shared with the sheriff's office, a neighboring city, or an Oregon agency.

Following one report through the building

The first thing we do with a new department is trace where a report goes after the officer hits submit. Here, it passes through 4 hands:

  1. 1Patrol officer
  2. 2Sergeant
  3. 3Detectives
  4. 4Walla Walla County prosecutor

Every one of those readers needs the same facts from the first draft. That is what shaped what we built.

What we built for them

Report

Patrol drafts from footage give officers a starting narrative before they clear the call.

Insights

Detectives can search footage and transcripts across cases shared with the county or College Place.

What we're watching

These are the signals that will tell us whether it's working here:

  • Detective time to locate key statements
  • Same-shift report completion
  • Shared cases handed off without a rewrite

Figures on this page come from the department's own published materials. We only publish Code Four results after the department reviews them.

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