What I found when we looked closer
Sheridan is the Sheridan County seat and Wyoming's sixth-most populous city, halfway between Yellowstone and Mount Rushmore. Interstate 90 and US 14 make it a travel stop and vacation destination, and tourism has long been a major part of the local economy.
That means a city department serving both residents and a steady flow of visitors passing through.
Following one report through the building
The first thing we do with a new department is trace where a report goes after the officer hits submit. Here, it passes through 4 hands:
- 1Patrol officer
- 2Sergeant
- 3Investigations
- 4Sheridan County attorney
Every one of those readers needs the same facts from the first draft. That is what shaped what we built.
What we built for them
What we're watching
These are the signals that will tell us whether it's working here:
- Same-shift report completion
- Visitor cases closed without a callback
- Follow-up time per case
Figures on this page come from the department's own published materials. We only publish Code Four results after the department reviews them.
