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Back to Case Studies
Alice Police Department • Alice, Texas

When interviews switch languages, search has to as well

Alice is the Jim Wells County seat and the birthplace of Tejano music, with an oil economy that brings a transient workforce. What I took away: many recorded conversations move between English and Spanish, so investigators need to search both instead of re-watching to find one line.

Alice Police Department
17,891Service population

What I found when we looked closer

Alice was established in 1888 and is the seat of Jim Wells County in South Texas. Its economy is centered on oil, with more than 100 oilfield companies in the area, and it sits on highways connecting Corpus Christi, Laredo, and the Rio Grande Valley.

That mix brings a transient workforce and highway traffic on top of a city of 17,891, and investigators spend real time working through recorded footage.

Following one report through the building

The first thing we do with a new department is trace where a report goes after the officer hits submit. Here, it passes through 4 hands:

  1. 1Patrol officer
  2. 2Sergeant
  3. 3Investigations
  4. 4Jim Wells County court

Every one of those readers needs the same facts from the first draft. That is what shaped what we built.

What we built for them

Insights

Investigators can search transcripts in English or Spanish instead of re-watching an interview to find one quote.

What we're watching

These are the signals that will tell us whether it's working here:

  • Investigator time to locate key statements
  • Cases assembled without re-watching full footage

Figures on this page come from the department's own published materials. We only publish Code Four results after the department reviews them.

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