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Upper Gwynedd Township Police Department • Upper Gwynedd Township, Pennsylvania

When a borough sits inside your township, most incidents are shared

Upper Gwynedd completely surrounds North Wales Borough and borders Lansdale. What I took away: many incidents involve a neighbor, so being able to find and share the exact recorded moment is the most useful thing.

Upper Gwynedd Township Police Department
15,552Service population

What I found when we looked closer

Upper Gwynedd Township covers 8.1 square miles of Montgomery County and completely surrounds North Wales Borough. The Pennsylvania Turnpike Northeast Extension (I-476) runs through it, and Station Square, one of the first transit-oriented developments in the Philadelphia region, sits on its border with Lansdale.

With a borough inside it and busy neighbors around it, many incidents involve another agency.

Following one report through the building

The first thing we do with a new department is trace where a report goes after the officer hits submit. Here, it passes through 3 hands:

  1. 1Officer
  2. 2Sergeant
  3. 3Montgomery County district attorney

Every one of those readers needs the same facts from the first draft. That is what shaped what we built.

What we built for them

Insights

Officers can find and share the exact recorded moment when a neighbor asks about a shared incident.

What we're watching

These are the signals that will tell us whether it's working here:

  • Time to locate key statements
  • Turnaround on partner-agency requests

Figures on this page come from the department's own published materials. We only publish Code Four results after the department reviews them.

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