What I found when we looked closer
Matteson is a south-suburban Cook County village of 19,073, where I-57 meets US 30 (Lincoln Highway). It borders Olympia Fields, Park Forest, Country Club Hills, Tinley Park, Frankfort, and Richton Park, and Metra Electric trains run north to downtown Chicago.
That makes it a retail and commuter crossroads for the south suburbs, with a call load that reflects the traffic as much as the population.
Following one report through the building
The first thing we do with a new department is trace where a report goes after the officer hits submit. Here, it passes through 4 hands:
- 1Patrol officer
- 2Sergeant
- 3Investigations
- 4Cook County state’s attorney
Every one of those readers needs the same facts from the first draft. That is what shaped what we built.
What we built for them
What we're watching
These are the signals that will tell us whether it's working here:
- Same-shift report completion
- Investigator time to find key statements
- Hand-offs to neighboring agencies without a rewrite
Figures on this page come from the department's own published materials. We only publish Code Four results after the department reviews them.
