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Back to Case Studies
Hialeah Police Department • Hialeah, Florida

When the interview is in Spanish, translation is the slowest part of the report

89.5% of Hialeah residents speak Spanish at home, but reports are filed in English. Mapping how officers write here, I saw that the bottleneck isn’t typing. It’s translating a conversation from memory and footage, one quote at a time. Drafting directly from the recording turns that into a review step.

Hialeah PD
HIALEAH
Code Four
X
Hialeah Police Department
223,109Service population

What I found when we looked closer

Hialeah is the second-largest city in Miami-Dade County and the sixth-largest in Florida, with 223,109 residents packed into roughly 22 square miles. U.S. Census figures show 89.5% of residents speak Spanish at home, and the city has the highest share of Cuban and Cuban-American residents of any city in the country.

That means a large share of interviews, witness statements, and on-scene conversations happen in Spanish, while the written report that goes to supervisors, prosecutors, and courts is in English. Officers end up translating from memory and from footage, which is slow and leaves room for a quote to drift from what was actually said.

Following one report through the building

The first thing we do with a new department is trace where a report goes after the officer hits submit. Here, it passes through 4 hands:

  1. 1Patrol officer
  2. 2Supervisor
  3. 3Detectives
  4. 4Prosecutor and court

Every one of those readers needs the same facts from the first draft. That is what shaped what we built.

What we built for them

Report

89.5% of Hialeah residents speak Spanish at home. Report drafts from footage in 40+ languages, so a Spanish-language statement lands in the English narrative with its source clip attached.

Insights

Detectives can search transcripts in either language instead of re-watching an interview to find one quote.

Redact

In a city of 223,109 on about 22 square miles, footage is full of bystanders. Redact makes release reviewable before anything leaves the department.

What we're watching

These are the signals that will tell us whether it's working here:

  • Time officers spend translating statements by hand
  • Quotes corrected during supervisor review
  • Same-shift report completion

Figures on this page come from the department's own published materials. We only publish Code Four results after the department reviews them.

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