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Back to Case Studies
Gooding Police Department • Gooding, Idaho

In a small town, there’s no one else to hand the paperwork to

Gooding has 3,716 residents and a few officers. Building for it, I saw that every report is written by someone who would otherwise be on patrol, so time saved writing goes straight back to the street.

Gooding Police Department
3,716Service population

What I found when we looked closer

Gooding is the seat and largest city of Gooding County, with 3,716 residents on about a square and a half mile. It is also home to the world's largest barrel-cheese factory, which brings shift workers and truck traffic into a small town.

A handful of officers write every report, so paperwork time comes directly out of patrol coverage.

Following one report through the building

The first thing we do with a new department is trace where a report goes after the officer hits submit. Here, it passes through 3 hands:

  1. 1Officer
  2. 2Chief or sergeant review
  3. 3Gooding County court

Every one of those readers needs the same facts from the first draft. That is what shaped what we built.

What we built for them

Report

In a department this size, every hour saved on writing goes back to coverage in town.

What we're watching

These are the signals that will tell us whether it's working here:

  • Hours per week returned to patrol
  • Same-shift report completion

Figures on this page come from the department's own published materials. We only publish Code Four results after the department reviews them.

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