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Back to Case Studies
Milton-Freewater Police Department • Milton-Freewater, Oregon

In a border valley, someone in another state may read your report

Milton-Freewater packs 7,151 people onto two square miles in the Walla Walla Valley, which crosses into Washington. What stood out is how often a case involves an agency across the state line. A source-linked report is easier for them to trust.

Milton-Freewater Police Department
7,151Service population

What I found when we looked closer

Milton-Freewater formed in 1951 when the rival towns of Milton and Freewater voted to merge. Today 7,151 people live on just under two square miles, about 3,500 per square mile, in a wine-growing valley with its own American Viticultural Area, The Rocks District.

That density keeps a small department busy, and because the Walla Walla Valley crosses the state line, some cases involve Washington agencies too.

In their words

My guys were super impressed with the software.
Joe ShurtzJoe ShurtzChief · Milton-Freewater Police Department

Following one report through the building

The first thing we do with a new department is trace where a report goes after the officer hits submit. Here, it passes through 3 hands:

  1. 1Officer
  2. 2Sergeant
  3. 3Umatilla County district attorney

Every one of those readers needs the same facts from the first draft. That is what shaped what we built.

What we built for them

Report

Source-linked drafts are easy for Washington partner agencies to read and verify.

What we're watching

These are the signals that will tell us whether it's working here:

  • Same-shift report completion
  • Cross-state cases handed off without a rewrite

Figures on this page come from the department's own published materials. We only publish Code Four results after the department reviews them.

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